How to Read New Consumers Energy Meter
What to do when your pecker is based on an estimate read
Sometimes your neb needs to be estimated rather than based on actual reads from your meter. This is shown in one of two ways on your nib.
An estimated read (East) happens when your meter provider doesn't provide us with an actual read of your meter, so the consumption shown on your bill is an guess based off your past usage patterns. This is what you'll run across on your bill if you've received an estimated read –
A substitute read (South) ways your consumption information has been provided by your meter provider in the issue of them beingness unable to read your meter. This is what you'll see on your bill if you lot've received a substitute read –
If you're concerned about the reading, you can asking an adjusted bill based on your own meter reading estimate past post-obit the steps beneath.
Meter readings and reading meters
How to send u.s.a. your ain meter readings
Reading your own gas and electricity is non as difficult every bit you may think. Below are some instructions on how to practice it. We've also included information on how you can provide meter reading data to us.
If you desire the states to provide an adjusted bill estimate based on your own reading, whatsoever meter reading data you provide to us need to exist received past us before the due date of your nib or it may exist rejected.
Please note that we will be unable to take meter reading from Victorian customers with digital meters (also referred to as smart meters).
How to provide your meter reading data to united states of america
Y'all must send us a photo
Pace 1.
Take a very clear photograph of your electricity or gas meter and be sure to include whatever relevant serial or reference numbers that are on the meter in the image.
Important
If you accept a digital electricity meter, you need to make certain the display is showing the consumption when you take the photo. Press the SELECT/Gyre button repeatedly to get to the correct display. If you have more than just Peak consumption being recorded (east.g. you have Top and/or Off Peak and/or Solar), yous will need to take separate photos for each consumption recording displayed.
If you take multiple meters on site please ensure that each photograph clearly shows the serial number for each meter.
Important tips on taking a articulate photo.
The photo must not be blurred (e.g. information technology must be in focus) and must also exist taken with a sufficient amount of light. Brand sure in that location is no reflection in your photo. Reflections can come up from lights, the sun or even the flash on your camera. If this happens when yous have your photo, try moving the camera to a different angle or shade the meter from the sun or the light(south) causing the reflection and take the photograph again.
Step two.
E-mail the photo to the states at info@momentum.com.au and make sure you lot include your business relationship number and if possible, your NMI and/or MIRN. You lot tin can find these on your most recent beak from us. The 'NMI' (which stands for National Metering Identifier) applies to electricity meters only. The MIRN (which stands for Meter Installation Reference Number) applies to gas meters only.
If you would similar to post the photo to us, you lot can do that too but please allow sufficient time to ensure that the photograph to arrives at the address below before the due engagement of the relevant pecker. But we'd prefer you e-mail it so we can resolve your query faster.
Post to;
Momentum
P.O. Box 352
Flinders Lane VIC 8009
Then what happens?
After you lot've provided your reading to usa, we will be in touch soon after to inform you lot of the consequence. Nosotros'll either confirm if the reading was accustomed or if information technology has been rejected.
If your reading is accepted, you will receive an SMS confirming it. A revised bill (with a new due engagement) will and then be issued and sent to you.
If your reading is rejected, nosotros will write to you and advise why. The original beak amount will remain in place and demand to exist paid, but yous will have an extra 14 business organisation days to pay the nib.
What could cause a rejection?
Photos may be rejected if:
- we are unable to derive a complete and/or usable reading(s) of your consumption amounts from the image(southward) you lot accept provided. Some of the reasons a photo may be illegible could include not in focus, taken too far away from the meter, too night to run into the meter clearly or the movie of the meter doesn't have the reading in the image;
- the reading on the meter is less than the final actual read we received from your meter provider; or
- your read estimate was received on or subsequently the due date for payment of the relevant bill. If your meter reading information is rejected, nosotros will allow you know every bit presently as possible and include the specific reasons for our decision. You may:
- request that nosotros review the relevant pecker in accordance with our standard complaints and dispute resolution procedures which tin be found hither. You may, in some circumstances, incur costs from a third party so we recommend yous contact us to discuss your options first.; or
- gild a dispute with the energy ombudsman if you lot are not satisfied with our decision after you have followed the procedure set out here.
For more details, please come across Momentum Energy's Complaint and Dispute Policy.
Source: https://www.momentumenergy.com.au/readingmeters
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